Frequently asked questions

AtmoRouter is a prepaid API gateway for AI inference. One account and API key let you access the models listed in the current catalogue, with usage charged to your balance instead of a required monthly subscription.

Use the live catalogue for current model IDs, capabilities and prices. Availability can change. Copy the complete ID exactly as listed; a familiar model name without its catalogue prefix may not identify an available model.

Choose the client’s compatible API setting, enter an AtmoRouter API key and use the exact catalogue model ID. Chat Completions clients normally use https://atmorouter.dev/v1 as their base URL. Messages clients that append /v1 themselves use https://atmorouter.dev. Client settings and model capabilities can differ.

No. The full secret is shown when the key is created. If you lose it, create a replacement and revoke the old one. Keep keys out of public repositories and shared screenshots.

Recorded input, cached input and output usage is settled against your prepaid balance using the applicable request-time billing rules. Minimum charges and rounding may apply. A current catalogue quote is not a replacement for a past request’s Usage receipt.

Use the dashboard’s top-up flow and the payment methods shown there, including local QR payments and supported stablecoin transfers when available. Follow the invoice or deposit instructions exactly. Only a confirmed, credited payment increases your spendable balance.

Keep the invoice or transaction reference, confirm that you used the displayed asset, address and network, and contact [email protected] with the account email, date and amount. We can investigate a confirmed payment that was not credited. Do not send another payment simply to retry an already completed one.

Unused prepaid balances and completed payments are non-refundable, except for verified errors or where applicable law requires a refund. Account closure or changing your mind does not itself create a refund entitlement.

A failure before output is not charged. A partial or interrupted response can be billed for processed usage. Status and billing are separate: use the recorded charge and receipt in Usage rather than assuming every error or cancelled stream costs zero.

Before forwarding a paid request, AtmoRouter may reserve funds for estimated input and the allowed output. Settlement applies the recorded charge and releases the unused reservation. Concurrent requests can temporarily reduce available funds. If a reservation appears stuck after requests finish, contact support with the request ID.

Savings compare billed token usage with official list rates and subtract recorded spending, floored at zero. Cached input is valued at 10% of the official input rate. This is an estimate, not a cash rebate. Share image uses aggregate totals for the selected range; you can choose a theme and hide the spent amount before downloading the PNG.

A request must fit the available balance after accounting for its input and maximum output, not just its expected short answer. Long conversation history, a large output limit or active reservations can affect affordability. Reduce unnecessary context or the output limit, check active requests and the Usage receipt, and contact support if the calculation appears wrong.

A listed model does not guarantee immediate capacity at every price. A selected price limit can exclude current offers, and capacity can change while a request is running. Check model status and your account or key budgets. Do not raise a budget unless you are comfortable with the higher ceiling.

Not generally. A prepaid balance is not a daily quota that automatically refills overnight. Rate limits, promotional quotas, price limits and model availability are separate. Follow the error’s retry guidance, check status, and contact support if the problem persists.

Send the approximate time and timezone, full model ID, client and version, request ID, status code and relevant receipt or redacted error message to [email protected]. Do not include passwords, full API keys or confidential prompt content unless specifically needed and safely redacted.

AtmoRouter does not use API request content to train models. The infrastructure serving the selected model receives the content needed to run inference, and its handling can differ. Do not assume that all models have identical retention practices.

Yes. AtmoRouter uses first-party website analytics and supports campaign attribution and advertising measurement. When enabled, marketing events may include a hashed email, event details and technical information. These events do not include API prompts, responses, passwords or API keys. Browser controls do not necessarily stop server-side events.

Use Settings & data to export available account information or start account deletion. Follow the confirmation steps and any pending-deletion period shown there. Financial and security records may need to be retained, and deletion does not automatically refund a balance.

Email [email protected] for account, billing, privacy or service questions. Include enough information to identify the issue without sending credentials. For an outage or availability question, also check the public Status page.